Content, design, and usability news for content professionals.
Beyond production: DITA transformations for QA
Be Careful with Humor in Technical Writing
Vague, Vagrant, and Vagabond
My second-chance points strategy with documentation
What is a Calque?
Serve the profession. Serve each other. Serve the truth.
The problem with FAQs in documentation
Vocabulary Quiz # 6: Commonly Confused Words
Editorial Calendar Template (cross-functional)
Need a Freelance Writer? Post Your Job on Our Board
How Much Money Can Writers Make?
Insights from DocMuc – a TechComm Conference
3 Ways to Make Sentences More Concise
2 Methods to Avoid Gender Ambiguity
Conditionals Besides “If” and “Unless”
Barcelona Bound: Atlassian Summit Europe is Almost Here
Essentials of Interactive E-Learning
Noise Canceling or Noise-Canceling?
Tools are not a content strategy
3 Cases of “Not Only . . . but Also” Variations
What Does “Retro” Mean?
Secure and Sure
What Happens When Text Mining and Search Converge? Document Analytics
Evidence, Not Ego, Must Drive Digital Transformation
Hyland OnBase 17 Release Focuses on Digital Transformation
Grappling with Digital Workplace Challenges, More News
From Web Pages to Journeys: How to Prioritize Customer Pathways
How to Break Through With CIOs on Social Media
Riverbed Updates SteelCentral to Assess Digital Experience Tech Effectiveness
Are ‘Shadow’ Collaboration Apps a Thing of the Past?
How to Build an Agile Marketing Team Across Time Zones
Will Snowflake's Data Sharehouse Change the Game For Marketers?
Qubit Sheds Light on Optimization Techniques That Really Work
4 Agile Principles for the Modern Marketer
Mastering the Digital Workplace Is an Overwhelming Task
CIOs: Employees Are Your Customers
Only Senior Leaders Can Solve Employee Disengagement
Headless, But Not Brainless Web CMS
Tame the Anarchy of Innovation with a Process-Driven Culture
Top B2B Industry Events (June 21 to July 28, 2017)
Google Introduces Backup and Sync, More News
The Grid AI-Powered Website Builder Doesn’t Check Enough Boxes
How 6 Companies Use Content For Other Departments Besides Marketing
8 Skills Every Digital Leader Needs
How Manulife Used Content Technology to Avoid $1.2 Million in Production Costs
Microsoft Updates Stream Video Service, Now Generally Available
My Evolution From Coder to Content Marketer
Enhance Your Toolkit with our Integration Capabilities
IFAQ: Zac O’Neill, Customer Success Manager
What is the ROI of Design?
Craigslist’s Unconventional User Experience
The Most and Least Valuable Contributions of UX Designers
7 Questions About User-Research Panels
What Makes a Good Research Insight Great?
Predictive User Experience
How Lufthansa Improves the Customer Journey with User Feedback
IFAQ: Mat Friedman, Customer Success Manager
Uncovering Voice UI Design Patterns
The Term Game: An ABC of the WWW
Usabilla & Decibel Insight
Humanizing the Enterprise
Blind Spot: Illuminating the Hidden Value of Business
How Smiling and Nodding Affects Our Interactions
The 14 Characteristics of Polite Software, Part 1
Book Review: Practical UX Design
A Turn of Phrase: The Politics of UX Language
Keynote: Conversations with Machines
IFAQ: Pauline Vos, Back-end Developer
Finding Your Bearings: Co-creating Journey Maps to Understand Complex Landscapes
The User Experience of Libraries: Serving The Common Good
Technology, Meet Public Policy
Want Civility? Build Community
Left-Handed Brush Lettering: How To Get Started
Dark Patterns: The Good, the Bad, and the Ugly
10 WordPress Themes for Your Web Design Business
Better, Faster, Stronger WordPress Hosting with Kinsta
10 Beautifully Designed Examples of Split Screen Layouts in Web Design
Designing The Perfect Accordion
Connecting With Users: Incorporating Humor In Web Design
10 Free Wireframe Kits To Speed Up Your Design Workflow
Designing Mobile Experiences For Millennial Shoppers
10 Tips for Creating & Promoting Your Brand with Video Content
Web Development Reading List #186: Tor 7, Designing Depth, And Mac Ransomare
Seriously Bright & Colorful Website Designs
Building Production-Ready CSS Grid Layouts Today
Are You Having Trouble Finding the Perfect Font?
Hybrid Apps And React Native: A Time To Transition?
Convincing Clients: How To Get Sign Off When It Matters
What YouTube’s New Site Design Might Mean for You
We Have 5 Premium WordPress Themes from TemplateMonster to Give Away
A Complete Guide To Switching From HTTP To HTTPS
Keeping Your Website Design Consistent
Web Development Reading List #185: Safari 11, New Edge Build, Chrome 59, And CSS Optimization Insights
10 Clean, Simple and Professional Newsletter Templates
When Large Isn’t Large Enough: Designing With Hero Images
Effective Examples of Mobile App Login Screens
Creating Better, Faster And More Optimized WordPress Websites